Stakeholder Engagement

Hon Chuan has established diverse, transparent communication mechanisms-dedicated website sections, e-mail inboxes, regular interviews, and meetings― to strengthen interaction with stakeholders. Our ESG website is updated in real time with sustainability information, enhancing communication efficiency and transparency. We also plan to launch an interactive sustainability platform to further build trust and collaboration. The issues of concern, communication channels & frequency, and communication results in 2024 was reported to the Board of Directors on May 9, 2025.

Funders
stakeholder icon 1
Concerned Issues
  • Economic performance
  • Corporate governance
  • Regulatory compliance
  • Sustainable operations
  • Risk management
Communication Channels/Frequency
  • Annual shareholders' meeting (regular)
  • Investor conferences (irregular)
  • Real-time release of material information
  • Regular publication of financial statements, annual and sustainability reports
  • Website disclosures
Communicating Results
  • Released 47 material-information
    announcements
  • Attended 7 domestic investor
    conferences
  • Conducted 83 investor calls and
    site visits
Corresponding Chapters for ESG Report

5.1 Governance Practices
5.2 Risk Management
5.3 Legal Compliance
3.6 Financial Performance
6.1 Climate Change
6.2 Air-Pollution Control
6.3 Water Resources and Wastewater
Management

Government Agencies
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Concerned Issues
  • Occupational health & safety
    (OHS)
  • Food-safety management
    systems
  • Corporate governance
  • Regulatory compliance &
    business integrity
  • Air pollution, wastewater &
    waste
  • Sustainable operations
Communication Channels/Frequency
  • Policy briefings and outreach meetings
  • Forums / seminars
  • Regular statutory filings
  • Disclosure of rules on website
  • Official correspondence
Communicating Results
  • Attended 31 forums on  environment, OHS, food safety, and labor
  • Underwent 66 on-site inspections
    and tests by local authorities
  • Followed up on all official notices
    and circulars
Corresponding Chapters for ESG Report

4.1 Food Quality and Safety
5.1 Governance Practices
5.3 Legal Compliance
6.1 Climate Change
6.2 Air-Pollution Control
6.3 Water Resources and Wastewater
Management
6.4 Waste Management
7.3 Occupational Health & Safety

Suppliers
stakeholder icon 3
Concerned Issues
  • Occupational Safety and Health
  • Supplier management
  • Food-safety management
    systems
  • Economic performance
  • Procurement policy
  • Regulatory compliance
Communication Channels/Frequency
  • Real-time meetings
  • Annual audits & evaluations
  • Contractor safety management
  • Annual contractor meeting
  • Supplier grievance channel
  • Ethics-violation whistleblower mailbox
Communicating Results
  • Conducted 77 on-site supplier
    audits
  • Performed 38 visits to  wastedisposal vendors
  • Scheduled SEDEX verification for
    2025
Corresponding Chapters for ESG Report

4.1 Food Quality and Safety
4.2 Supply-Chain Management
5.3 Legal Compliance

Customers
stakeholder icon 4
Concerned Issues
  • Business ethics & integrity
  • Regulatory compliance
  • Food-safety management
    systems
  • Product quality
  • Climate change
  • Customer satisfaction
  • Sustainable operations
Communication Channels/Frequency
  • Customer-commissioned third-party audits
  • Customer plant audits
  • Regular quality review meetings
  • Irregular business visits
  • Annual satisfaction survey
Communicating Results
  • All plants achieved ISO 9001, FSSC 22000, ISO 14001 certification
  • Aseptic beverage unit earned TQF (Taiwan Quality Food) certification
  • Performed regular customersatisfaction
    surveys
  • Participated in CDP and S&P
    sustainability assessments
Corresponding Chapters for ESG Report

4.1 Food Quality and Safety
4.3 Customer Service
5.3 Legal Compliance
6.1 Climate Change
6.2 Air-Pollution Control
6.3 Water Resources and Wastewater
Management
6.4 Waste Management
7.2 Compensation and Benefits
7.3 Occupational Safety and Health

Employees
stakeholder icon 5
Concerned Issues
  • Sustainable operations
  • Ethics & integrity
  • Economic performance
  • Compensation & benefits
  • Labor relations
  • Occupational health & safety
  • Talent development
Communication Channels/Frequency
  • Annual compensation-review meeting
  • Quarterly labor-management meetings
  • Monthly employee meetings
  • New-employee onboarding & training
  • Daily departmental briefings
  • Monthly ESG / HR / OHS newsletters
  • CEO mailbox
Communicating Results
  • 40,428 total employee-training hours
  • 8 labor-management meetings held
Corresponding Chapters for ESG Report

7.1 Employee Composition
7.2 Compensation and Benefits
7.3 Occupational Safety and Health
7.4 Talent Cultivation

Communities / Local- Organizations
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Concerned Issues
  • Regulatory compliance
  • Wastewater & waste
    management
  • Air-pollution control
  • Environmental grievance
    mechanism
  • Community welfare & charity
Communication Channels/Frequency
  • Regular audits by authorities
  • Community-service activities
  • Corporate & ESG websites
  • Sustainability report & annual report
Communicating Results
  • Scholarships donated to five schools
  • Participation in Greater Taichung volunteer programs
  • Adoption and upkeep of four
    Taichung City parks
  • 94 bags of blood donated
  • Hosted 2,535 museum visitors
Corresponding Chapters for ESG Report

5.3 Legal Compliance
6.1 Climate Change
6.2 Air-Pollution Control
6.3 Water Resources and Wastewater
Management
6.4 Waste Management
7.5 Participation in Social Welfare
Activities

Associations / Academies
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Concerned Issues
  • Innovation R&D
  • Talent development
Communication Channels/Frequency
  • Technical seminars & forums
  • Industry-academia collaborations
  • Participation in innovation awards
Communicating Results
  • Gold and Bronze "Innovative
    Product" Awards (Taiwan Society of Food Science) and "Innovation Excellence Award" (Taichung Industrial Association)
  • 98 participants in industry-academia collaboration projects
Corresponding Chapters for ESG Report

4.4 Innovation Research and Development
7.4 Talent Cultivation

Degree of Stakeholder Concern Online Questionnaire

In order to hear more opinions from various stakeholders, via this questionnaire, THC hopes to understand the concerns of the above stakeholders toward each issue, and understand expectations and opinions on the sustainable development of THC.

Take the survey