At THC, our policy and service concepts revolve around activeness, professionalism, and efficiency. Our goal is to provide our customers with perfect and high-quality services. We have established client-oriented organizational services and processes and rely on professional business, technical, and production service teams to win the trust and support of our customers. We listen to our client's needs and actively approach the market to ensure that we meet their expectations.

In 2022, we will be participating in Thai Fex in Thailand, Natural Products EXPO in the United States, and Drink Japan 2022 Exhibition in Japan. These exhibitions provide us with an opportunity to promote our products, meet with potential clients, and also learn innovative technologies from various manufacturers to understand the pulse of the global market and improve our capabilities.

Client Satisfaction Survey

At THC, we are dedicated to continuously improving our service and product quality to create value for our clients. We value our clients' feedback and send out a "Client Satisfaction Questionnaire" every year. The survey measures satisfaction levels on various items, including message replying, product quality, delivery dates, after-sales services, coordination and cooperation, product development capability, and service quality compared with the competitor. This effective survey system helps us measure clients' satisfaction levels and make proper improvements to improve service quality.

Client Satisfaction (Average score)

Despite the impact of the pandemic, our average score for each client satisfaction item in 2022 maintains above 90 points, in line with our clients service management policy. Also, we have significant improvements in "product quality" and "after-sales service", which shows our commitment to client satisfaction feedback and has earned us their trust.