The Company upholds the spirit of "Quality First, Client Foremost", ensuring food safety, consistent product quality, and transparent information. We are committed to continuously enhancing client satisfaction and trust.
Customer and Product Management
In order to provide client with product that meet requirements of client, the laws and regulations, the Company identifies food safety hazards and effectively control the occurrence of risks, strengthening the control capability of food and quality safety. Since 1996, the Company has self-required the formation of a cross-functional team which is responsible for implementation of the establishment, promotion and maintenance of the food quality/safety management system, and has successively passed the certification of the ISO 9001 Quality Management System and the Food Safety System Certification 22000 (FSSC 22000) and TQF, and continuously improved and maintained the effectiveness of the system.
Customer Service and Complaint Handling Mechanism
In accordance with the “Customer Service Policy” and “Customer Satisfaction Assessment Guidelines,” the Company provides comprehensive services throughout the entire process, from pre-sales to after-sales. A designated Customer complaint channel is available and managed by the sales department. Upon receiving client feedback or complaints, the Company will respond and address the issue promptly. Follow-up actions include internal review and improvement measures to ensure that the issue is properly resolved.
Customer Satisfaction Survey
The sales department annually invites selected customers to complete the Customer Satisfaction Survey, which covers seven key aspects: response to inquiries, product quality, delivery punctuality, after-sales service, coordination, development capability, and benchmarking against competitors. Improvement measures are proposed based on the survey results to continuously enhance service quality.
Client Data and Privacy Protection
The Company places great importance on the protection of client data. All personal and business-related information is used solely for service and business purposes and is properly managed and utilized in accordance with the Personal Data Protection Policy. Strict measures are in place to prevent any form of data leakage or improper disclosure, ensuring that client privacy rights are fully safeguarded.
Hon Chuan relies on a professional business, technical, and production service team to listen to customer needs and stay close to market trends.
In 2024, Hon Chuan participated in Tokyo Pack Expo, Natural Products Expo West in the U.S., MAFBEX in Manila, and the Taipei Food Show. These exhibitions served to promote products, develop customers, observe industry innovations, and stay informed on global market trends.
Participation in overseas exhibitions
We strived to cooperate with the world's top five beverage industries and participated in food packaging exhibitions, such as America, Japan, Mexico, Dubai, Thailand, Myanmar, and Pakistan, to expand marketing. Focus on marketing first, then evaluate the plant setting.
Our Products and Services
THC is one of few company whom can provide total solution for Beverage & food Packaging filed from plastic caps, preforms, bottles, labels, metal lug caps, aluminum caps to beverage filling.
